DELIVERY POLICY

KitchenAid Africa offers two delivery options: courier delivery or collection, subject to stock availability.

Orders are processed within 3 working days and will either be made available for collection or handed over to our designated courier partners. Delivery timelines may vary depending on the delivery location.

Any applicable delivery fees will be clearly displayed at checkout.

All delivery-related complaints regarding service quality or condition must be directed to KitchenAid Africa customer service at hello@kitchenaidafrica.com.

KitchenAid Africa reserves the right to charge an administration fee in the event of order cancellations.

DELIVERY INFORMATION

• Card Payments: Orders paid via credit or debit card, Payflex, PayJustNow, or SnapScan will be dispatched once payment has been successfully processed.
• EFT Payments: Orders paid via EFT will be dispatched once payment reflects in our account.

We use reputable local courier companies selected by KitchenAid Africa.

• Free delivery applies to all orders over R2,000 within South Africa.
• Orders under R2,000 will incur a flat delivery fee of R99 within South Africa.
• All deliveries outside of South Africa will be charged based on the destination address.

Once your order has been dispatched, a tracking link will be emailed to you.

Delivery typically takes 3–5 working days from dispatch.

PUBLIC HOLIDAYS

Please note that courier services do not operate on public holidays. This may result in delivery delays. For delivery timelines, please email hello@kitchenaidafrica.com or visit our tracking page here.