Privacy policy

Who We Are

KitchenAid Africa is operated by Wings Grp Trading (Pty) Ltd. and Wings Grp Import & Export (Pty) Ltd. ("Wings Group", "we", "our", or "us").

If you have any questions about this Privacy Policy or your personal information, please contact us:

Email: hello@kitchenaidafrica.com

Address:
50 Milner Street
Metro Industrial
Cape Town
7405
South Africa

Information We Collect

We may collect personal information that you provide to us, including:

  • Name and surname
  • Email address
  • Telephone number
  • Billing and delivery addresses
  • Order and purchase history
  • Customer service enquiries

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser and device information
  • Website activity and usage data
  • Cookie and tracking information

How We Use Your Information

We use your personal information to:

  • Process and deliver orders
  • Process payments
  • Provide customer support
  • Manage warranties and product-related services
  • Communicate with you about your orders
  • Prevent fraud and protect our business
  • Improve our website, products and services
  • Comply with legal obligations
  • Send marketing communications where you have provided consent or where permitted by law

Marketing

If you choose to receive marketing communications, we may send newsletters, promotions, product updates and special offers relating to:

  • KitchenAid
  • Sage
  • Bialetti
  • Wings Group Home
  • Other brands distributed by the Wings Group

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.

Sharing Your Information

We may share your personal information with:

  • Wings Grp Trading (Pty) Ltd. and Wings Grp Import & Export (Pty) Ltd.
  • Shopify and other website service providers
  • Payment processors
  • Courier and delivery companies
  • Marketing and analytics providers
  • Professional advisers and regulatory authorities where required by law

We do not sell your personal information to third parties.

International Transfers

Some of our service providers may store or process personal information outside South Africa. Where this occurs, we take reasonable steps to ensure that your information remains protected in accordance with applicable law.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support marketing activities.

You can manage cookie settings through your browser.

How Long We Keep Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights

Subject to applicable law, you may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of personal information where legally permitted
  • Withdrawal of consent for marketing communications
  • Information about how your personal information is processed

Security

We take reasonable technical and organizational measures to protect personal information against loss, misuse, unauthorized access, disclosure or alteration.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security..

Complaints

If you have concerns regarding the processing of your personal information, please contact us first.

You may also lodge a complaint with the Information Regulator (South Africa)

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect upon publication.